Voice of the Customer Survey

Please choose the number which best describes your level of arrangement with each statement. (E= Excellent; VG= Very Good;

S= Satisfactory; NI= Needs Improvement; P= Poor.)

I. On Quality, ServiceMaster...

Maintains the appearance of physical facilities equipment and employees in a manner that communicates quality.
Employees are experts in their job.
Employees are well trained in customer service and customer relations.
Supervisor is very good in motivating employees in providing level of quality service and satisfaction to customer.
Employees understand service quality principles and are accountable for the quality of service
Works effectively with facility per personnel to manage within ServiceMaster's responsibilty
Supervisor demonstrates strong leaddership
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FACILITIES MANAGERS, INC.

UBIX Cpd., East Service Rd. Concepcion St., Brgy Buli, Muntinlupa City, Philippines ,1771


Tel: 8-850-16-45

Email: fmi@servicemasterph.com

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